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CYPRUS IMPORT CORPORATION LTD (CiC)
65-67 Kantara avenue
Postal address: P.O.Box 21632, CY-1511 Nicosia
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The EU Commission has created an Internet platform for online dispute resolution (so-called "ODR Platform"). The ODR website is a resource dedicated to the out-of-court resolution of disputes in relation to contractual obligations arising out of online purchasing agreements. The ODR platform can be accessed via the following link:
The Directive on End-Of-Life-Vehicles applies in accordance with the respective national statutory provisions. For several years now Mercedes-Benz Group AG has fulfilled legal requirements for design that is compatible with the requirements of recycling and reuse. A network of companies exists which will take back your vehicle at the end of its life and dismantle and recycle it in an environmentally friendly way. Ways of dismantling and recycling cars and parts are continually being developed and improved, and this means that Mercedes-Benz Group AG will also comply with future increases to the statutory recycling rates in good time.
If you wish to return your smart free of charge at the end of its life, please contact Tar-Robba l/o Kirkop, KKP9090, Malta on (+356) 21683558, 21685332 (Mondays to Fridays, from 7:00 till 15:00). You will find information on Tar-Robba and acceptance facilities for your end-of-life vehicle on the following homepage: http://www.tarrobbarecycling.com/index.php
The controller as per the EU General Data Protection Regulation (GDPR) is:
Cyprus Import Corporation Ltd ("We")
65/67 Kantara Avenue, Kaimakli, Nicosia, Cyprus
Data Protection Officer:
Cyprus Import Corporation Ltd
Dr Adrian Ioannou, CDPO
65/67 Kantara Avenue, Kaimakli, Nicosia, Cyprus
Our Privacy Statement on the use of our websites and the Mercedes-Benz Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.
a. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
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a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
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The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).
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d. We also use qualified service providers (e.g., IT service providers, marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented there to (see section 7).You will find more information regarding recipients of personal data in our consent management system.
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b. Art. 6, para. 1, letter b, of the GDPR is the legal basis for processing personal information for the purpose of entering into a contract or performing a contract with you.
c. If processing your personal information is required to fulfill our legal obligations (e.g. data retention), we are authorized to do so by Art. 6, para. 2, letter c, of the GDPR.
d. Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Art. 6, para. 1, letter f of the GDPR. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our products and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information.
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.
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a. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c.), personal data may be provided to recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area) are transferred and processed there, in particular USA, India. You will find more information regarding recipients of personal data in our consent management system.
b. In the following countries, from the EU's point of view, there is an adequate level of personal data protection (so-called "adequacy"), in compliance with EU standards: Andorra, Argentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay. We agree with recipients in other countries on the use of EU standard contractual clauses, binding corporate rules or other applicable instruments (if any) to create an "adequate level of protection" according to legal requirements. For more information, please use the contact details given in section 9.d. above.
c. To the extent that you consent within our Consent Management System, you also consent to the transfer of data to recipients in countries outside of the European Economic Area in which no “adequate level of protection” exists. You may find information on data transferred, data recipients or categories of data recipients, and the relevant countries in our Consent Management System under "Cookie Settings" in the footer at the bottom of the website. Data protection law in these countries may not be fully comparable to that in the European Economic Area (e. g., regarding data subject rights, see section 9 above), no data protection authorities and/or no comparable options to oppose data protection violations. Among other things, public bodies (e. g., authorities) in these countries potentially may have easier access to data processed there and use such data for other purposes than in the European Economic Area. These circumstances may only partially be compensated through specific measures.
Last update: April 2022
The new procedure for consumption and emissions tests – WLTP (Worldwide Harmonized Light-Duty Vehicles Test Procedure) – ensures greater transparency and will gradually replace the NEDC (New European Driving Cycle). The WLTP is to become statutory for all EU member states - other countries are to consider its introduction in due course.
The WLTP was introduced on 1 September 2017. This new procedure for consumption and emissions tests is designed to deliver test results that more accurately reflect real driving behaviour than the previous NEDC. Since September 2017, all newly developed vehicles and vehicles with new powertrains have been certified under WLTP. From September 2018, the WLTP will then apply to all other newly registered vehicles. Accordingly, smart will switch to certifying its passenger car portfolio in accordance with WLTP by August 2018. In the transitional period, vehicles with WLTP and NEDC certification will be simultaneously available. In addition, there will be an NEDC consumption figure that is based on the WLTP and which will also be higher. This will be included in sales literature until 2020.
|Cycle duration||1800 s||1180 s|
|Stationary time||242 s||267 s|
|Percentage time stationary||13.4%||22.6%|
|Distance||23,262 m||10,931 m|
|Maximum speed||131.3 km/h||120 km/h|
|Average speed||46.5 km/h||33.35 km/h|
|Optional equipment of the individual model||is taken into account with regard to weight, aerodynamics, rolling resistance, demand for vehicle's electrical system; without air conditioning|
does not receive consideration, apart from tyres;
without air conditioning
25 +/- 5°C
Introduction of the WLTP (Worldwide Harmonized Light Vehicle Test Procedure) provides for greater transparency with regard to fuel consumption. Customers will benefit from the WLTP because it provides a more realistic yardstick for comparing the consumption and emissions figures of different vehicle models. However, the new test conditions will also mean changes in the CO2 and consumption figures: For process-related reasons, technically the same vehicle will have numerically higher CO2 and consumption figures under WLTP than under NEDC (New European Driving Cycle). This is due to more stringent conditions in the new cycle and the fact that optional equipment is taken into consideration, for example.
As the WLTP takes the vehicle's individual equipment into consideration, the figures are more exact than in the NEDC, and essentially constitute to vehicle-specific results. Everyday consumption will remain unchanged.
From September 2017, a new procedure for consumption and emissions tests is being introduced in the automotive industry; all newly certified vehicle models will be tested under WLTP. At the same time, the NEDC consumption figures will continue to be calculated and shown as the only valid consumption figures in promotional materials.
smart will be phasing in WLTP certification of its portfolio up to September 2018. From that date, it is likely that the new WLTP figures will be shown in all sales documents and other publications. NEDC consumption will be shown for discontinued models.
The WLTP is intended to establish the worldwide harmonisation of test procedures. It is designed to deliver test results that more accurately reflect real driving behaviour than the NEDC procedure. Used vehicles will not be affected by this changeover and will keep their certified NEDC figures. Until at least the end of 2020, both WLTP and NEDC figures will be calculated for all vehicles. These figures will be included side by side in the vehicle documents with effect from the respective vehicle certification date. From 2021, the measured WLTP figures will be the only consumption and emissions figures for all passenger cars, providing each EU member state has adapted its tax system. The actual test phases of the WLTP are abbreviated to WLTC which, in turn, is divided into three classes. Almost every passenger car will be tested under WLTC Class 3 (Worldwide Harmonized Light-Duty Vehicles Test Cycle), which covers all passenger cars with a power/weight ratio of more than 34 kW/t (46 hp/t kerb weight).
The WLTP provides smart customers with vehicle-specific consumption figures which are more realistic and more transparent. While cross-manufacturer and cross-model comparability is retained, the measured consumption figures are a more accurate reflection of everyday driving and take more factors into consideration than the NEDC. smart is an advocate of both new, more realistic laboratory testing and on-road measurements. This ensures greater clarity, transparency and certainty for smart customers. The introduction of WLTP and RDE (Real Driving Emissions) marks an important step in this direction.
In future, customers will be able to establish the CO2 figure for their vehicle model more accurately than has been possible to date, by selecting the relevant optional equipment. To ensure clarity and maximum possible transparency, smart will actively follow the introduction phases of the WLTP and provide dealers and customers with targeted information. This will also include a new form of information based on equipment specification: from the model with the lowest energy consumption to the version with the highest energy consumption. In numerical terms, this spread ranges from "WLTP Low" (minimum scope of optional equipment) to "WLTP High" (maximum scope of optional equipment).
Find out about your vehicle's emissions under real-life conditions.
The term "Real Driving Emissions" (RDE) denotes the real-life exhaust emissions of cars, trucks and buses in everyday use. To date, exhaust emissions measurements for type approval have taken place exclusively on dynamometers. When the RDE (EU) 427/2016 legislation came into force in March 2016, it also became necessary to measure emissions under real-life driving conditions within defined parameters. Together with the RDE limits for the real-life operation of vehicles which have been mandatory since September 2017, this represents an important step towards a cleaner, low-emission future for the automobile.
The RDE results for our smart vehicles, which have been obtained both by us as the manufacturer and by independent, certified technical services, can be requested here, specifying your smart vehicle's PEMS test family (https://www.acea.be/publications/article/access-to-euro-6-rde-monitoring-data).
|Model series||CO2 emissions, min. (combined)||CO2 emissions, max. (combined)||Min. range||Max. range||Min. power consumption||Max. power consumption|
|smart EQ fortwo||0 g/km ||0 g/km ||111 km ||133 km ||16.1 kWh/100 km ||25.0 kWh/100 km |
|smart EQ fortwo cabrio||0 g/km ||0 g/km ||111 km ||130 km ||16.5 kWh/100 km ||25.2 kWh/100 km |
|smart EQ forfour||0 g/km ||0 g/km ||107 km ||130 km ||16.5 kWh/100 km ||25.9 kWh/100 km |
The abbreviation WLTP stands for Worldwide Harmonized Light-Duty Vehicle Test Procedure. This is a test procedure which assesses a vehicle's consumption and emission levels on a roller dynamometer. Phase-in of the WLTP has been underway since 1 September 2017. It is replacing the previous NEDC test procedure.
The dynamic character of the WLTP means that it comes markedly closer to real-life driving than was previously the case. The WLTP is characterised by significantly higher acceleration events and by a considerably more dynamic driving profile. The maximum speed is raised to 131 km/h and the average speed rises to 47 km/h.
The driving time is extended by 10 minutes, the share of motorway trips simulated on the roller dynamometer is higher and stationary time is shortened. The distance covered is doubled to 23 kilometres.
The shift points are calculated in advance and are specific to the vehicle and its powertrain. All optional equipment with an influence on vehicle aerodynamics, rolling resistance and vehicle mass will in future be factored into the measurement. The power consumption of comfort/convenience functions will likewise lead to a higher CO2 figure. The only exception in the first stage of the WLTP is the air conditioning. With the WLTP, the goal is to introduce a globally binding standard.
The EU countries are leading the way here. This will help to compare the fuel consumption and pollutant emissions of vehicles from different manufacturers. The standards will additionally help authorities to verify compliance with the statutory emission limits – from hydrocarbons (HC) through carbon monoxide (CO) and nitrogen oxides to particulate matte.
The WLTP driving cycles are referred to as WLTCs – Worldwide Harmonized Light-Duty Vehicles Test Cycles. For different vehicle classes, the WLTP has three different driving cycles that take the particular power/weight ratio into consideration. The majority of passenger cars registered in the EU will be assigned to WLTC Class 3, which covers a power/weight ratio of more kW/t (34 46 hp/t). The test cycle for Class 3 vehicles consists of four parts – Low, Medium, High, Extra High. These simulate driving in an urban and extra-urban environment, on expressways and on motorways.
The NEDC (New European Driving Cycle) is the currently valid test cycle for passenger cars. The first European driving cycle came into effect in 1970 with the goal of providing customers with comparable and reproducible figures across all manufacturers. In 1992, the NEDC was extended beyond urban traffic. At 34 km/h, the average speed in the NEDC is low, as are the acceleration events and maximum speed of 120 km/h. The composition of the cycle no longer corresponds to the current average breakdown of different types of roads covered on journeys.p>
The measurements do not give any consideration to aerodynamics and weight aspects or the energy consumption of additional equipment and comfort features such as air conditioning, radio or seat heaters. There are also technological parameters which tend to cause discrepancies.
The start/stop technology has a relatively large influence in the NEDC, for example, because the NEDC includes a high share of stationary time. the case of vehicles with manual transmission, vehicle-specific parameters are not taken into consideration when the shift points are calculated.
This can lead to major deviations from real-life consumption levels. In the face of ongoing technical progress, the NEDC is now outdated.
RDE stands for Real Driving Emissions and is a road test for assessing pollutant emissions. It describes a vehicle's emissions under real on-road conditions. To date, exhaust emissions measurements for type approval have taken place exclusively on dynamometers. With effect from March 2016, emissions must also be measured within a defined framework under real driving conditions. APEMS (Portable Emissions Measurement System) is used to measure nitrogen oxide (NOx) and carbon monoxide (CO) emissions. Particulate emissions are also to be assessed in due course. There is no set cycle; driving and measuring take place in real everyday traffic in compliance with road traffic regulations. The vehicles are driven on public roads for between 90 and 120 minutes, spending one third of this time on urban roads, extra-urban roads and motorways respectively. An average speed of between 15 and 30 km/h is specified for city driving, while the speed on motorways is to be at 90 and at least 110 but no higher 145 km/h. The outside temperature must be between 0 and 30 °C, the air conditioning is to be on.
The test drive must not take place at over 700 metres above sea level and must not involve a difference in altitude of more than 100 metres. Since September 2017, compliance with the Euro 6 emissions limits has been compulsory in the RDE road tests. This has initially applied since 1 September 2017 to newly certified models and will apply to all models as of 1 September 2019 at the latest.
Got any questions or need any more information? Then get in touch with one of our customer advisors.
Feel free to contact our call centre on +356 2143 3601 and our Mercedes-Benz Customer Service & 24 hour Roadside Assistance: +356 2778 0305 (charges for calls from mobile networks may vary).
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