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smart Finance Complaints Procedure.

We’re dedicated to providing you with outstanding service throughout your journey with smart. So, if we’ve failed to meet our own high standards, please don’t hesitate to let us know by following these steps.

Get in touch.

Financial complaints.


Mercedes-Benz Financial Services UK Ltd

Tongwell, Milton Keynes MK15 8BA

Email us at: customerservices-mbfs@daimler.com

Or call us on:

0370 847 0700

### Insurance Complaints.

Mercedes-Benz Insurance.

Tongwell, Milton Keynes MK15 8BA

Email us at: insurance.satisfaction@daimler.com

Or call us on:

0345 600 2180

Get in touch.

Start off by getting in touch.

Contact our dedicated team with the details of you complaint. Click below for details.

Get in touch.

Start off by getting in touch.

Contact our dedicated team with the details of you complaint. Click below for details.

Keeping you informed.

We’ll work hard to resolve your complaint within 21 days of receiving it.If this isn’t possible, we will contact you once a week, every week until a resolution is found.

Working to a resolution.

If we’re unable to resolve your complaint within 8 weeks, we’ll write to you to remind you of your right to refer your complaint to the Financial Ombudsman Service.Meanwhile, we’ll continue to work towards a successful resolution as quickly as possible.

Your rights.

If you’re unhappy with our handling of your complaint, you may have the right to seek help from the Financial Ombudsman ‐ a free service which was set up by Parliament to resolve disputes between financial businesses and customers. Unless you can prove exceptional circumstances, you must notify the Financial Ombudsman of your complaint within six months of the date printed on our Final Statement.

More information

Find out more information