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To help you check your own car, we have provided visual examples of what damage you may be charged for at the end of your contract, and what damage you may not be liable for. Not all sections have images to refer to but we hope the descriptions provided are a good guide.
There will be no charge for light damage. The most severe dents will be repaired as cost effectively as possible, but damage that has penetrated the base coat will be charged. Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour.
### Acceptable:
- Minor body dents, typically those caused by door-to-door contact provided that;
a) they are less than 13mm (1/2") in diameter - maximum one dent per panel to maximum of two dents per vehicle for vehicles up to two years old and four dents for vehicles over two years.
b) if more than two (or four) dents exist, the most severe should be repaired.
- Light surface scratches not through the top coat which can be removed by polishing/touch up.
- Any chipping of paintwork that can be attributed to normal usage (e.g. chips caused by stones flying off public road surfaces) provided that they do not penetrate the vehicle base coat nor show signs of corrosion.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Body & Paint damage examples.
Acceptable:
- Chips on windscreen, which are less than 5mm, providing they do not obscure the driver’s line of vision to a maximum of two per windscreen (MOT Standards).
- Headlamp lenses with minor chips, which do not detract from the overall appearance of your smart or affect the efficiency of the lamp.
- Light scratches around periphery of the windscreen.
Glass damage examples.
Glass damage examples.
Glass damage examples.
Glass damage examples.
Glass damage examples.
Glass damage examples.
Bumper & Mouldings damage examples.
Bumper & Mouldings damage examples.
Bumper & Mouldings damage examples.
Bumper & Mouldings damage examples.
Bumper & Mouldings damage examples.
Bumper & Mouldings damage examples.
Tyre & Wheel damage examples.
Tyre & Wheel damage examples.
Tyre & Wheel damage examples.
Tyre & Wheel damage examples.
Tyre & Wheel damage examples.
Underside & Oil leak damage examples.
Underside & Oil leak damage examples.
Underside & Oil leak damage examples.
Underside & Oil leak damage examples.
For full details of body and paint damage, click below.
Further details on glass damage.
Further details on damage to bumpers and mouldings.
Further details on tyre and wheel damage.
Further details on damage to the underside and oil leaks.
For full details of body and paint damage, click below.
Further details on glass damage.
Further details on damage to bumpers and mouldings.
Further details on tyre and wheel damage.
Further details on damage to the underside and oil leaks.
Rubber Seals damage example.
Rubber Seals damage example.
The interior of your vehicle must be in a good condition for its age and mileage. Spare keys, transmitters and codes, alarm system, locking wheel nuts and Handbook and Service Manual must be complete and left in your vehicle.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Interior damage examples.
Luggage Area damage example.
Luggage Area damage example.
Door Aperture Area damage example.
Door Aperture Area damage example.
Further details on damage to rubber seals.
Further details on damage to the interior.
Further details on damage to the luggage area.
Full details on damage to the Door Aperture Area.
Further details on damage to rubber seals.
Further details on damage to the interior.
Further details on damage to the luggage area.
Full details on damage to the Door Aperture Area.
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