Body & Paint.

There will be no charge for light damage. The most severe dents will be repaired as cost effectively as possible, but damage that has penetrated the base coat will be charged. Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour.

### Acceptable:

- Minor body dents, typically those caused by door-to-door contact provided that;
a) they are less than 13mm (1/2") in diameter - maximum one dent per panel to maximum of two dents per vehicle for vehicles up to two years old and four dents for vehicles over two years.
b) if more than two (or four) dents exist, the most severe should be repaired.
- Light surface scratches not through the top coat which can be removed by polishing/touch up.
- Any chipping of paintwork that can be attributed to normal usage (e.g. chips caused by stones flying off public road surfaces) provided that they do not penetrate the vehicle base coat nor show signs of corrosion.

Not acceptable:

• Any excessive chipping of paintwork arising from non-public road use e.g. gravel drives, industrial sites or private roads.
  
• Any chipping and scratching of paintwork that has penetrated the base coat and/or has caused corrosion of any kind which cannot be polished out.
  
• Dents on swage lines or folder edges. Dents on high profile panels, i.e. bonnets/wheel arches,
  
• Industrial, chemical fall-out or other forms of contamination.
  
• Body panel misalignment not consistent with manufacturer’s finish.
  
• Previous body repairs and paint rectification if there is evidence of poor colour match,ripples, preparation marks, visible overspray, masking lines or excess dirt in paint. Excess paint chips which detract from the overall appearance of the smart, or panel.
  
• Under-body damage affecting the structural integrity of your smart or warranty.
  
• Damaged aerials. Drilled holes for telephone aerial fittings where the aerial has been removed.
  
• Any missing caps or covers on the bodywork

Glass.

Acceptable:

- Chips on windscreen, which are less than 5mm, providing they do not obscure the driver’s line of vision to a maximum of two per windscreen (MOT Standards).
- Headlamp lenses with minor chips, which do not detract from the overall appearance of your smart or affect the efficiency of the lamp.
- Light scratches around periphery of the windscreen.

Not Acceptable:

• Scratches and cracks in glass or stone chips with signs of cracking will need to be repaired.
  
• Cracks or damage to the windscreen within the driver’s line of sight.
  
• Chips greater than 5mm.
  
• Incompatible window etchings.
  
• All lamps must be operational, holes or cracks in the glass or plastic covers of lamp units are not acceptable.

Acceptable:

• Scuff marks up to 50mm (2"), which do not adversely affect the overall appearance of your smart.

Not Acceptable:

• Discoloured, loose, cracked, distorted, gouged or split bumpers and mouldings that require replacement, plastic welding or painting.
  
• Dented bumpers and/or any dents penetrating through to the base material where painted.
  
• Repairs not conforming to original finish and specification.

Acceptable:

• Scuffed sidewalls which can be cleaned
  
• Minor scuffing or damage under 25mm to the vehicle alloy or steel rim edge or wheel face.
  
• Minimum remaining tread of 1.6mm across 75% of the tyre, in line with current legislation (MOT).

Not Acceptable:

• Tyres showing uneven wear indicating steering damage, i.e. tyre tread feathering.
  
• Remoulds and other substandard tyres.
  
• Any gouge, crack, cut, torn or plugged tyre side wall.
  
• Less than 1.6mm tread depth across 75% of the tyre including spare.
  
• Cracked or distorted wheel trims.
  
• Scuff chips and scratches exceeding 25mm.
  
• Tyres with excessive wear not matching age or mileage of your smart.

Acceptable:

• Minor dents and deformation, such as stone damage, as long as they have not caused major corrosion. Any suspected impact damage should be investigated and dealt with professionally by a smart Retailer.
  
• Some minor oil misting or dampness around seals or gaskets, providing oil drips are not present

Not Acceptable:

• Significant damage or distortion to chassis components.
  
• Any serious oil leakage which should be rectified at the earliest opportunity.

Rubber Seals:

• Normal wear resulting in a minimal amount of minor damage and splits to rubber door and other seals.

Not Acceptable:

• Evidence of neglect or abuse. If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn.

Interior.

The interior of your vehicle must be in a good condition for its age and mileage. Spare keys, transmitters and codes, alarm system, locking wheel nuts and Handbook and Service Manual must be complete and left in your vehicle.

Not Acceptable.

• Burns to trim, seat covers, headlining and floor coverings requiring repair.
  
• Stains or discolouration of a permanent nature
  
• Tears, cuts, rips and holes through seat covers, headlining and floor covering.
  
• Broken or damaged interior mouldings, trim pads, instrument panel, sun visor or headlining, etc.
  
• Holes resulting from the removal of telephone accessory equipment. Telephone fitting kits should be left in-situ wherever possible.
  
• Any extended warranty items.

Luggage Area.

Not Acceptable:

• Floor coverings and surrounding trim panels should not be torn or split.

Door Aperture Area.

Not Acceptable:

• Damaged paintwork down to bare metal and aperture seals that are torn.