Legal information
Content and product information presented on this web page are in responsibility of:
Auto Sales (Mer) Ltd.
Mosta Road
Lija LJA 9011
Malta
Phone: +356 21433601
Email: info@autosales.com.mt
Represented by the Board of Directors:
Theresa Testaferrata Moroni Viani, Karen Sammut, Lynn Vincenti Kind, Mario Xuereb
Company Registration Number: C32783
VAT Registration Number: MT17006524
Contacts:
smart sales team
Tel. No: +356 21433601
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Products and prices
Changes may have been made to certain products and services subsequent to individual pages being posted on the internet. The manufacturer reserves the right to effect structural or design modifications, colour changes and changes to the scope of delivery or services during the delivery period, insofar as such changes or modifications are reasonable for the buyer in due consideration of the interests of Mercedes-Benz Group AG. Photographs may include accessories, options or other elements that are not part of the standard scope of delivery or services. Any colour deviations result from the technical processes used. Individual pages may also contain variants and services that are not available in certain countries. Information on statutory, legal and fiscal provisions and their consequences shall apply only to the Federal Republic of Germany. The prices applicable on the delivery date apply subject to provisions to the contrary in the terms of sale and delivery. All prices specified are recommended retail prices for our contractual partners. Please contact a smart centre or a contractual partner for the current prices.
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Mercedes-Benz Group AG aims to offer you an innovative and informative internet site. We hope that you will be as enthusiastic as we are about this creative effort. However, please appreciate thatMercedes-Benz Group AG must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, you are hereby advised that neither this internet site nor any material contained therein shall in any way grant or be taken to grant any person a licence to Mercedes-Benz Group AG's intellectual property.
Cautions regarding forward-looking statements
Internet pages, investor relations releases, annual and interim reports, outlooks, presentations, audio and video files of events (live or recorded) and other documents on this website contain among other things forwardlooking statements that reflect management´s current views with respect to future events. The words "anticipate," "assume," "believe," "estimate," "expect," "intend," "may," "plan," "project" and "should" and similar expressions identify forward-looking statements. Such statements are subject to risks and uncertainties, including, but not limited to: an economic downturn in Europe or North America; changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; the successful implementation of the new business model for smart; and decline in resale prices of used vehicles. If any of these or other risks and uncertainties occur (some of which are described under the heading "Risk Report" in Mercedes-Benz Group AG´s most recent Annual Report and under the heading "Risk Factors" in Mercedes-Benz Group AG’s most recent Annual Report on Form 20-F filed with the Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.
Liability
The information and descriptions on these pages do not represent any kind of assurance or guarantee, either expressed or implied. In particular they do not represent any implied assurance or guarantee concerning the condition, the merchantability, fitness for a particular purpose or non-infringement of laws and patents. Our internet pages also feature links to other sites on the internet. We would like to emphasise that we have no influence on the design and content of these linked websites. Consequently, we cannot accept any responsibility for the up-to-dateness, correctness, completeness or quality of the information provided on these websites. In view of this, we hereby disassociate ourselves from the entire content of these websites. This declaration shall apply to all links to external websites from our websites and to the content of the same.
Information relating to online dispute resolution
The EU Commission has created an Internet platform for online dispute resolution (so-called "ODR Platform"). The ODR website is a resource dedicated to the out-of-court resolution of disputes in relation to contractual obligations arising out of online purchasing agreements. The ODR platform can be accessed via the following link:
http://ec.europa.eu/consumers/odr
End-of-life vehicles
The Directive on End-Of-Life-Vehicles applies in accordance with the respective national statutory provisions. For several years now Mercedes-Benz Group AG has fulfilled legal requirements for design that is compatible with the requirements of recycling and reuse. A network of companies exists which will take back your vehicle at the end of its life and dismantle and recycle it in an environmentally friendly way. Ways of dismantling and recycling cars and parts are continually being developed and improved, and this means that Mercedes-Benz Group AG will also comply with future increases to the statutory recycling rates in good time.
If you wish to return your smart free of charge at the end of its life, please contact Tar-Robba l/o Kirkop, KKP9090, Malta on (+356) 21683558, 21685332 (Mondays to Fridays, from 7:00 till 15:00). You will find information on Tar-Robba and acceptance facilities for your end-of-life vehicle on the following homepage: http://www.tarrobbarecycling.com/index.php
Privacy Statement
The controller as per the EU General Data Protection Regulation (GDPR) is:
Auto Sales (Mer) Limited ("We")
Mosta Road, Lija LJA 9011 Malta
Email: info@autosales.com.mt
Data Protection Officer:
Auto Sales (Mer) Limited
Mosta Road, Lija LJA 9011 Malta
Email: dataprotectionofficer@autosales.com.mt
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. We will also refer you to Mercedes-Benz's Data Protection Policy:
Mercedes-Benz Data Protection Policy.
Our Privacy Statement on the use of our websites and the Mercedes-Benz Data Protection Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please read the data protection provisions on the websites of those providers.
a. Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, we store your IP address and the name of your Internet service provider for seven days. This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
b. We only process other personal data if you provide this data, e.g. as part of a registration, contact form, chat, survey, price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent (including consent to international data transfer, see section 12) given by you or in accordance with the applicable legal provisions (see section 7).
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing or personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
b. If you share additional information with us – for example, by filling out a registration form, contact form, chat, survey, contest entry or to execute a contract with you – we will use that information for the designated purposes, purposes of customer management and – if required – for purposes of processing and billing and business transactions within the required scope in each instance.
c. For other purposes (e.g. display of personalized content or advertising based on your usage behaviour), we and, if applicable, selected third parties, use your personal data if and to the extent you give your consent through our consent management system. YYou will find more information regarding recipients of personal data in our consent management system.
d. In addition, we use personal data to the extent that we are legally obliged to do so (e.g., storage for the fulfilment of commercial or tax-related retention obligations, release in accordance with official or judicial orders, e.g. to a law enforcement authority).
a. Our websites may also contain an offer of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
b. When we use social plug-ins on our websites from social networks such as Facebook and Twitter, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Mercedes-Benz websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed solely by the privacy policies of that network.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5.d).
c. If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.
d. We also use qualified service providers (e.g., IT service providers, marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to the latter insofar as this is necessary for the provision and use of the website and its functionalities, for the pursuit of legitimate interests, to comply with legal obligations, or insofar as you have consented there to (see section 7).You will find more information regarding recipients of personal data in our consent management system.
a. Cookies may be used when you are visiting our websites. Technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.
b. Cookies are small files that are stored, and later read out, on your desktop, notebook or mobile device while you visit a website. Cookies make it possible, for example, to determine whether there has already been a connection between the device and the websites; take into account your preferred language or other settings, offer you certain certain functions (e.g. online shop, vehicle configurator) or recognize your usage-based interests. Cookies may also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not strictly, typically for technical reasons, required in our Consent Management System. You will find further information and decision-making options here.
d. The use of cookies also depends on the settings of the web browser you are using (e.g., Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You can delete stored cookies at any time. Web/DOM storage and local shared objects can be deleted separately. You can find out how this works in the browser or device you are using in the manual of the learner.
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We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by authorized individuals. We are continuously improving our security measures in line with technological advancements.
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing it (Art. 6, para. 1, letter a, of the EU's General Data Protection Regulation, or GDPR). Regarding consent to transfer of data to recipients outside of the European Economic Area (Art. 49 para. 1 sentence 1 lit. a GDPR), please refer to section 12.
b. Art. 6, para. 1, letter b, of the GDPR is the legal basis for processing personal information for the purpose of entering into a contract or performing a contract with you.
c. If processing your personal information is required to fulfill our legal obligations (e.g. data retention), we are authorized to do so by Art. 6, para. 2, letter c, of the GDPR.
d. Furthermore, we process personal information for purposes of protecting our legitimate interests as well as the interests of third parties in accordance with Art. 6, para. 1, letter f of the GDPR. Examples of such legitimate interests include maintaining the functionality of our IT systems as well as the (direct) marketing of our products and services (to the extent not covered by your consent) and those of third parties and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information.
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by the legislation, regulations or other legal provisions to which we are subject in the EU or by legal provisions in third-party countries if these have an appropriate level of data protection. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing.
a. As a data subject affected by data processing, you have the right to information (Section 15 GDPR), Correction (Section 16 GDPR), Deletion (Section 17 GDPR), Restricted processing (Section18 GDPR) and Data Transferability (Section 20 GDPR).
b. If you have consented to the processing of your personal information by us, you have the right to revoke your consent at any time. Your revocation does not affect the legality of the processing of your personal information that took place before your consent was revoked. It also has no effect on the continued processing of the information on another legal basis, such as to fulfill legal obligations (see section titled "Legal Foundation of Processing").
c. Right to object For reasons relating to your particular situation, you have the right to file an objection at any time to the processing of personal data pertaining to you that is collected under Section 6 Clause (1e) GDPR (data processing in the public interest) or Section 6 Clause 1 f) GDPR (data processing on the basis of a balance of interests). If you file an objection, we will continue to process your personal data only if we can document mandatory, legitimate reasons that outweigh your interests, rights and freedoms, or if processing is for the assertion, exercise or defense of legal claims. To the extent we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons.
d. We ask you to address your claims or declarations to the following contact address if possible: kundenrechte_mb@daimler.com.
e. If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).
If you subscribe to a newsletter offered on our website, the information provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter unless you consent to its use for additional purposes. You may cancel the subscription at any time by using the option to unsubscribe contained in the newsletter.
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group and its brands that are connected to the service. The applicable terms of use contain specific data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications.
a. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c.), personal data may be provided to recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area) are transferred and processed there, in particular USA, India. You will find more information regarding recipients of personal data in our consent management system.
b. In the following countries, from the EU's point of view, there is an adequate level of personal data protection (so-called "adequacy"), in compliance with EU standards: Andorra, Argentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay. We agree with recipients in other countries on the use of EU standard contractual clauses, binding corporate rules or other applicable instruments (if any) to create an "adequate level of protection" according to legal requirements. For more information, please use the contact details given in section 9.d. above.
c. To the extent that you consent within our Consent Management System, you also consent to the transfer of data to recipients in countries outside of the European Economic Area in which no “adequate level of protection” exists. You may find information on data transferred, data recipients or categories of data recipients, and the relevant countries in our Consent Management System under "Cookie Settings" in the footer at the bottom of the website. Data protection law in these countries may not be fully comparable to that in the European Economic Area (e. g., regarding data subject rights, see section 9 above), no data protection authorities and/or no comparable options to oppose data protection violations. Among other things, public bodies (e. g., authorities) in these countries potentially may have easier access to data processed there and use such data for other purposes than in the European Economic Area. These circumstances may only partially be compensated through specific measures.
Last update: April 2022
WLTP
The new procedure for consumption and emissions tests – WLTP (Worldwide Harmonized Light-Duty Vehicles Test Procedure) – ensures greater transparency and will gradually replace the NEDC (New European Driving Cycle). The WLTP is to become statutory for all EU member states - other countries are to consider its introduction in due course.
Explanation regarding WLTP and NEDC
The WLTP was introduced on 1 September 2017. This new procedure for consumption and emissions tests is designed to deliver test results that more accurately reflect real driving behaviour than the previous NEDC. Since September 2017, all newly developed vehicles and vehicles with new powertrains have been certified under WLTP. From September 2018, the WLTP will then apply to all other newly registered vehicles. Accordingly, smart will switch to certifying its passenger car portfolio in accordance with WLTP by August 2018. In the transitional period, vehicles with WLTP and NEDC certification will be simultaneously available. In addition, there will be an NEDC consumption figure that is based on the WLTP and which will also be higher. This will be included in sales literature until 2020.
Comparison of WLTP and NEDC
| WLTP | NEDC | |
|---|---|---|
| Initial temperature | cold | cold |
| Cycle duration | 1800 s | 1180 s |
| Stationary time | 242 s | 267 s |
| Percentage time stationary | 13.4% | 22.6% |
| Distance | 23,262 m | 10,931 m |
| Maximum speed | 131.3 km/h | 120 km/h |
| Average speed | 46.5 km/h | 33.35 km/h |
| Optional equipment of the individual model | is taken into account with regard to weight, aerodynamics, rolling resistance, demand for vehicle's electrical system; without air conditioning | does not receive consideration, apart from tyres; without air conditioning |
| Temperature | 23°C | 25 +/- 5°C |
What does this mean for me as a customer?
Introduction of the WLTP (Worldwide Harmonized Light Vehicle Test Procedure) provides for greater transparency with regard to fuel consumption. Customers will benefit from the WLTP because it provides a more realistic yardstick for comparing the consumption and emissions figures of different vehicle models. However, the new test conditions will also mean changes in the CO2 and consumption figures: For process-related reasons, technically the same vehicle will have numerically higher CO2 and consumption figures under WLTP than under NEDC (New European Driving Cycle). This is due to more stringent conditions in the new cycle and the fact that optional equipment is taken into consideration, for example.
The WLTP delivers exact figures.
As the WLTP takes the vehicle's individual equipment into consideration, the figures are more exact than in the NEDC, and essentially constitute to vehicle-specific results. Everyday consumption will remain unchanged.
From September 2017, a new procedure for consumption and emissions tests is being introduced in the automotive industry; all newly certified vehicle models will be tested under WLTP. At the same time, the NEDC consumption figures will continue to be calculated and shown as the only valid consumption figures in promotional materials.
smart will be phasing in WLTP certification of its portfolio up to September 2018. From that date, it is likely that the new WLTP figures will be shown in all sales documents and other publications. NEDC consumption will be shown for discontinued models.
Introduction of the WLTP cycle.
The WLTP is intended to establish the worldwide harmonisation of test procedures. It is designed to deliver test results that more accurately reflect real driving behaviour than the NEDC procedure. Used vehicles will not be affected by this changeover and will keep their certified NEDC figures. Until at least the end of 2020, both WLTP and NEDC figures will be calculated for all vehicles. These figures will be included side by side in the vehicle documents with effect from the respective vehicle certification date. From 2021, the measured WLTP figures will be the only consumption and emissions figures for all passenger cars, providing each EU member state has adapted its tax system. The actual test phases of the WLTP are abbreviated to WLTC which, in turn, is divided into three classes. Almost every passenger car will be tested under WLTC Class 3 (Worldwide Harmonized Light-Duty Vehicles Test Cycle), which covers all passenger cars with a power/weight ratio of more than 34 kW/t (46 hp/t kerb weight).
WLTP: greater transparency.
The WLTP provides smart customers with vehicle-specific consumption figures which are more realistic and more transparent. While cross-manufacturer and cross-model comparability is retained, the measured consumption figures are a more accurate reflection of everyday driving and take more factors into consideration than the NEDC. smart is an advocate of both new, more realistic laboratory testing and on-road measurements. This ensures greater clarity, transparency and certainty for smart customers. The introduction of WLTP and RDE (Real Driving Emissions) marks an important step in this direction.
What does this mean for customers?
In future, customers will be able to establish the CO2 figure for their vehicle model more accurately than has been possible to date, by selecting the relevant optional equipment. To ensure clarity and maximum possible transparency, smart will actively follow the introduction phases of the WLTP and provide dealers and customers with targeted information. This will also include a new form of information based on equipment specification: from the model with the lowest energy consumption to the version with the highest energy consumption. In numerical terms, this spread ranges from "WLTP Low" (minimum scope of optional equipment) to "WLTP High" (maximum scope of optional equipment).
How to obtain your RDE results.
Find out about your vehicle's emissions under real-life conditions.
The term "Real Driving Emissions" (RDE) denotes the real-life exhaust emissions of cars, trucks and buses in everyday use. To date, exhaust emissions measurements for type approval have taken place exclusively on dynamometers. When the RDE (EU) 427/2016 legislation came into force in March 2016, it also became necessary to measure emissions under real-life driving conditions within defined parameters. Together with the RDE limits for the real-life operation of vehicles which have been mandatory since September 2017, this represents an important step towards a cleaner, low-emission future for the automobile.
The RDE results for our smart vehicles, which have been obtained both by us as the manufacturer and by independent, certified technical services, can be requested here, specifying your smart vehicle's PEMS test family (https://www.acea.be/publications/article/access-to-euro-6-rde-monitoring-data).
The WLTP measurements for the smart models.
| Model series | CO2 emissions, min. (combined) | CO2 emissions, max. (combined) | Min. range | Max. range | Min. power consumption | Max. power consumption |
|---|---|---|---|---|---|---|
| smart EQ fortwo | 0 g/km [1] | 0 g/km [1] | 111 km [1] | 133 km [1] | 16.1 kWh/100 km [1] | 25.0 kWh/100 km [1] |
| smart EQ fortwo cabrio | 0 g/km [1] | 0 g/km [1] | 111 km [1] | 130 km [1] | 16.5 kWh/100 km [1] | 25.2 kWh/100 km [1] |
| smart EQ forfour | 0 g/km [1] | 0 g/km [1] | 107 km [1] | 130 km [1] | 16.5 kWh/100 km [1] | 25.9 kWh/100 km [1] |
Frequently asked questions.
What is WLTP?
The abbreviation WLTP stands for Worldwide Harmonized Light-Duty Vehicle Test Procedure. This is a test procedure which assesses a vehicle's consumption and emission levels on a roller dynamometer. Phase-in of the WLTP has been underway since 1 September 2017. It is replacing the previous NEDC test procedure.
The dynamic character of the WLTP means that it comes markedly closer to real-life driving than was previously the case. The WLTP is characterised by significantly higher acceleration events and by a considerably more dynamic driving profile. The maximum speed is raised to 131 km/h and the average speed rises to 47 km/h.
The driving time is extended by 10 minutes, the share of motorway trips simulated on the roller dynamometer is higher and stationary time is shortened. The distance covered is doubled to 23 kilometres.
The shift points are calculated in advance and are specific to the vehicle and its powertrain. All optional equipment with an influence on vehicle aerodynamics, rolling resistance and vehicle mass will in future be factored into the measurement. The power consumption of comfort/convenience functions will likewise lead to a higher CO2 figure. The only exception in the first stage of the WLTP is the air conditioning. With the WLTP, the goal is to introduce a globally binding standard.
The EU countries are leading the way here. This will help to compare the fuel consumption and pollutant emissions of vehicles from different manufacturers. The standards will additionally help authorities to verify compliance with the statutory emission limits – from hydrocarbons (HC) through carbon monoxide (CO) and nitrogen oxides to particulate matte.
What is WLTC?
The WLTP driving cycles are referred to as WLTCs – Worldwide Harmonized Light-Duty Vehicles Test Cycles. For different vehicle classes, the WLTP has three different driving cycles that take the particular power/weight ratio into consideration. The majority of passenger cars registered in the EU will be assigned to WLTC Class 3, which covers a power/weight ratio of more kW/t (34 46 hp/t). The test cycle for Class 3 vehicles consists of four parts – Low, Medium, High, Extra High. These simulate driving in an urban and extra-urban environment, on expressways and on motorways.
What is NEDC?
The NEDC (New European Driving Cycle) is the currently valid test cycle for passenger cars. The first European driving cycle came into effect in 1970 with the goal of providing customers with comparable and reproducible figures across all manufacturers. In 1992, the NEDC was extended beyond urban traffic. At 34 km/h, the average speed in the NEDC is low, as are the acceleration events and maximum speed of 120 km/h. The composition of the cycle no longer corresponds to the current average breakdown of different types of roads covered on journeys.p>
The measurements do not give any consideration to aerodynamics and weight aspects or the energy consumption of additional equipment and comfort features such as air conditioning, radio or seat heaters. There are also technological parameters which tend to cause discrepancies.
The start/stop technology has a relatively large influence in the NEDC, for example, because the NEDC includes a high share of stationary time. the case of vehicles with manual transmission, vehicle-specific parameters are not taken into consideration when the shift points are calculated.
This can lead to major deviations from real-life consumption levels. In the face of ongoing technical progress, the NEDC is now outdated.
What is RDE?
RDE stands for Real Driving Emissions and is a road test for assessing pollutant emissions. It describes a vehicle's emissions under real on-road conditions. To date, exhaust emissions measurements for type approval have taken place exclusively on dynamometers. With effect from March 2016, emissions must also be measured within a defined framework under real driving conditions. APEMS (Portable Emissions Measurement System) is used to measure nitrogen oxide (NOx) and carbon monoxide (CO) emissions. Particulate emissions are also to be assessed in due course. There is no set cycle; driving and measuring take place in real everyday traffic in compliance with road traffic regulations. The vehicles are driven on public roads for between 90 and 120 minutes, spending one third of this time on urban roads, extra-urban roads and motorways respectively. An average speed of between 15 and 30 km/h is specified for city driving, while the speed on motorways is to be at 90 and at least 110 but no higher 145 km/h. The outside temperature must be between 0 and 30 °C, the air conditioning is to be on.
The test drive must not take place at over 700 metres above sea level and must not involve a difference in altitude of more than 100 metres. Since September 2017, compliance with the Euro 6 emissions limits has been compulsory in the RDE road tests. This has initially applied since 1 September 2017 to newly certified models and will apply to all models as of 1 September 2019 at the latest.
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d) Permanently blocking the user account and all associated content and adding the access details – particularly the specified e-mail address and other master data for identifying the user – to a blacklist with the result that a new user account cannot be created
e) [Further measure]
Where legally required, the affected users/reporting party (or parties) shall be informed of the decision made by the provider and given the opportunity to comment. Following further comment, the provider shall review the decision again and make a final decision on how to deal with the content concerned. The user shall receive a notification/e-mail about the moderation decision made, including the reason(s) behind it.
Complaints and (out-of-court) dispute resolution
The user has the option to lodge a complaint against any decisions made by the provider such as the deletion of content, blocking of accounts etc. by means of a complaint procedure within six (6) months of receipt of the original decision. The complaint form can be found under [link to web form]. The provider will examine this complaint within a period of one (1) month and either revoke or confirm the original decision (in whole or in part). The user shall be informed of the decision – including the reasoning – by e-mail.
Complaints that cannot be resolved through the processes described above can be submitted to and processed by a certified out-of-court dispute resolution body. If necessary, information regarding access to an out-of-court dispute resolution body shall be made available at a suitable location on the website of the provider. Regardless of the involvement of any such body, legal recourse is always available.
Amendments to these general terms of business
The provider is entitled to make changes to the general terms of business for justifiable reasons, especially if new technical developments, further development of the services under this contract, changes in legislation and jurisdiction or other, comparable reasons make this necessary. If the change should lead to significant disruption of the contractual balance between the Parties, it will be waived. The provider shall notify the users of the amended general terms of business in writing (including e-mail) at least one (1) month before the date on which the amendment/addition comes into effect (calculated from the date on which the user) receives the notification. The amended general terms of business shall be deemed to have been accepted if the user does not object to them within one (1) month of receiving the notification. The provider shall inform the users of this legal consequence separately in the notification.
