Daimler AG is continuously monitoring the spread of the COVID-19 in order to be able to react to the dynamically changing situation at any time and to adapt our measures accordingly.

The health and safety of our customers, employees and business partners is our top priority and these measures are constantly updated, guided by current alerts and information from the World Health Organization (WHO). Mercedes-Benz Cars UK under the guidance of Daimler AG has a dedicated local team monitoring the UK Government’s national and international guidelines to contain the virus.

To minimise any concerns you may have with your vehicle ownership during this time, we have introduced some temporary measures.

Servicing

If you’re unable to attend a service appointment when your car’s service is due, we’ve implemented a temporary revised limit for overdue services:

• For Mercedes-Benz cars, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching the 3,728 mileage interval for a service to be completed (previously 90 days / 1,864 mileage interval).
• For smart vehicles, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching an excess of 20% of the current mileage interval for a service to be completed (previously 90 days / mileage interval exceeded by 10%).

Please be advised that delays to your vehicle being serviced, which are within the temporary revised limits for servicing set out above, will not invalidate your vehicle’s warranty. However, all of your other obligations and exclusions in relation to your vehicle’s warranty remain.
 

Roadside Assistance

• Your Roadside Assistance cover will continue in-line with the temporary revised limit for servicing shown above.

MOT

• For the latest information on MOT guidelines, please check the government website here.

We thank you in advance for your trust and understanding in these challenging times.